Terms of Service

Inspired by nature, devoted to companions.

Effective Date: August 11, 2026

Welcome to the Velmora website. By accessing or using this website, inquiring about our OEM/ODM services, or submitting order requests, you agree to comply with and be bound by the following Terms of Service.

1. Scope of Application

This website is a Business-to-Business (B2B) platform intended solely for commercial entities, distributors, brand owners, and retail procurement personnel seeking contract manufacturing and wholesale pet food solutions.

2. Intellectual Property Rights

  • Site Content: All content on this website—including text, graphics, logos, photos, product designs, and software—is the property of Velmora and protected by international copyright and trademark laws.

  • Client IP: Clients retain sole ownership of all custom brand trademarks, packaging artwork, and proprietary client-developed recipes supplied to Velmora for manufacturing. Velmora retains ownership of its standard off-the-shelf base formulas and pre-existing manufacturing process technologies.

3. Quotations, Inquiries & Product Specifications

Information provided on this website regarding product ingredients, specifications, and capabilities is for informational purposes and subject to change without notice. Formal product specifications, pricing, lead times, and payment terms are governed exclusively by signed commercial OEM agreements and Proforma Invoices (PI).

4. Compliance & Export Responsibilities

While Velmora manufactures products in compliance with agreed international standards (e.g., AAFCO, FEDIAF, GACC), the Client is responsible for ensuring that the final branded product, claims, and packaging artwork strictly adhere to all local labeling, registration, and import laws of the destination market.

5. Limitation of Liability

In no event shall Velmora be liable for any indirect, incidental, consequential, or special damages arising from the use of this website, delayed web inquiries, or reliance on site information. Production and delivery liabilities are governed solely by specific commercial sales contracts signed between Velmora and the purchasing client.

6. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles. Any legal action or dispute arising under these terms shall be submitted to the exclusive jurisdiction of the competent courts in the region of Velmora's corporate registration.

7. Contact Information

For questions regarding these Terms of Service, please reach out to our legal and business operations team at michael@velmora.cn.